Refund Policy

. Eligibility for Refunds

Refunds may be granted under the following conditions:

1. The product is defective, damaged, or incorrect upon delivery.
2. The product is returned in its original packaging, unused, and with all accessories intact.
3. The refund request is submitted within the applicable return window (usually [7–14 days] from delivery, unless otherwise stated).
4. The product is not part of our non-returnable or non-refundable categories (see Section 7).

---

2. Refund Request Procedure

To initiate a refund request, you must:

1. Contact our Customer Support via email or phone within the return window.
2. Provide your order number, product details, and reason for the refund request.
3. Submit photographs or videos as proof of damage, defect, or wrong item received (if applicable).
4. Ship the product back to us at the designated return address, unless we arrange a pickup.

---

3. Return Shipping

1. If the return is due to an error on EliteBasket’s part (wrong product, defective item, damaged delivery), we will bear the return shipping costs.
2. If the return is due to customer preference (e.g., change of mind, wrong size ordered, no longer needed), the customer will be responsible for return shipping fees.
3. EliteBasket may provide a prepaid return label for eligible returns, or customers may need to ship the item themselves with a trackable courier service.

---

4. Inspection and Approval Process

1. Once we receive the returned product, our quality control team will inspect it to confirm eligibility for a refund.
2. Inspection typically takes 2–5 business days after we receive the item.
3. If approved, the refund will be processed to your original payment method.
4. If the product is found to be used, damaged due to customer mishandling, or missing components, the refund may be partially approved or denied.

---

5. Refund Timelines

1. Approved refunds will be initiated within 3–7 business days after inspection.
2. Depending on your payment provider, funds may take an additional 5–10 business days to reflect in your account.
3. For COD (Cash on Delivery) orders, refunds may be issued via bank transfer, store credit, or other mutually agreed methods.

---

6. Non-Refundable Products and Services

Certain products and services are non-refundable, including but not limited to:

1. Perishable goods (groceries, food, beverages).
2. Health, hygiene, and personal care items once unsealed.
3. Customized, personalized, or made-to-order products.
4. Gift cards, coupons, and digital vouchers.
5. Downloadable digital products or subscriptions after activation.
6. Clearance sale or “final sale” items marked as non-returnable.

---

7. Cancellations and Refunds

1. Order Cancellation by Customer:
   • Orders may be canceled within 24 hours of purchase or before dispatch.
   • Once shipped, cancellations are not possible.
2. Order Cancellation by EliteBasket:
   • EliteBasket may cancel orders due to stock unavailability, pricing errors, or payment issues.
   • In such cases, a full refund will be issued.

---

8. Partial Refunds

Partial refunds may be issued under the following circumstances:

1. The product is returned with minor missing accessories or damaged packaging.
2. Only a part of a multi-item order is returned.
3. A discount or promotional offer applied at checkout affects the final refund amount.

---

9. Exchanges

EliteBasket may offer exchanges instead of refunds in certain cases, such as:

1. Wrong size or variant received.
2. Defective item eligible for replacement.
3. Customer preference (if stock allows).

Exchanges are subject to availability. If unavailable, a refund will be processed.

---

10. Refund Method

Refunds will be processed to the original mode of payment whenever possible. Examples include:

1. Credit/Debit Card refunds directly back to your card.
2. UPI/Wallet/Net Banking refunds back to your respective accounts.
3. COD refunds via bank transfer or store credits.